Privacy Policy

Last updated: 25th, August 2025

At Newmatic Uganda (https://newmatic-appliances.com), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from our website.

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1. Who We Are

We are Newmatic Uganda, a provider of premium built-in kitchen appliances including ovens, cooktops, extractors, microwaves, and accessories. Our website address is: https://newmatic-appliances.com.

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2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing and shipping address, payment details, and account login details when you register or make a purchase.

• Transaction Data: Order history, product preferences, and payment confirmations.

• Technical Information: IP address, browser type, operating system, and device information.

• Usage Data: Pages visited, time spent on our site, and interactions with products or features.

• Media Uploads: If you upload images to the site, avoid including location data (EXIF GPS). Visitors to the site can download and extract location data from uploaded images.

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3. How We Use Your Information

We use the information collected for purposes including:

• To process and fulfill orders, payments, and deliveries.

• To communicate with you about your order, account, or inquiries.

• To improve our website, products, and services.

• To send marketing emails or promotional offers (with your consent).

• To prevent fraud, enhance security, and comply with legal obligations.

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4. Cookies & Tracking Technologies

We use cookies to improve your browsing experience. These may include:

• Essential Cookies: Required for the website to function (e.g., cart and checkout).

• Functional Cookies: Save login details, preferences, and shopping cart state.

• Analytics Cookies: Track website usage via services like Google Analytics.

• Marketing Cookies: Used by advertising partners to deliver relevant ads.

You can manage or disable cookies through your browser settings.

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5. Embedded Content & Third-Party Services

Our site may include embedded content (e.g., videos, product catalogs) from other websites. These websites may collect data, use cookies, and track your interactions.

We also use third-party services, including:

• WooCommerce – for order processing and checkout.

• Payment Gateways (e.g., PayPal, Mobile Money, Visa/MasterCard) – to securely process payments.

• Shipping Providers – to deliver your orders.

• Google Analytics / Facebook Pixel – to analyze site performance and improve marketing.

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6. Who We Share Your Data With

We only share your information with trusted partners when necessary, including:

• Payment processors (for secure transactions).

• Shipping companies (to deliver your products).

• IT and hosting providers (to maintain our website).

• Legal or regulatory authorities (where required by law).

We do not sell your personal data to third parties.

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7. How Long We Retain Your Data

• Comments and their metadata are retained indefinitely.

• For registered users, personal details are stored in their profile (editable or deletable anytime).

• Order and transaction data are retained for 7 years for tax and accounting compliance.

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8. Your Rights Over Your Data

You have the right to:

• Access and request a copy of your personal data.

• Request correction of inaccurate or incomplete data.

• Request deletion of your data (subject to legal and accounting obligations).

• Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us at [Insert Contact Email/Phone].

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9. Data Security

We take appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction. However, no system is 100% secure, and we cannot guarantee absolute protection.

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10. International Data Transfers

If you are accessing our site from outside Uganda, please note that your information may be transferred and stored in other countries where our servers or third-party providers are located.

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11. Children’s Privacy

Our website is not directed at children under 18. We do not knowingly collect personal data from children.

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12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date.

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13. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Newmatic Uganda
📍 7th Street Industrial Area
📧 newmatic.uganda@gmail.com
📞 +256 759 736 614